Terms and Conditions for Heart Matters NYC Counseling

Last Updated: March 31, 2025

Introduction

Welcome to Heart Matters NYC Counseling ("Heart Matters," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website (www.heartmattersnyc.com), services, and any related content or functionality. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Services

Heart Matters NYC Counseling provides mental health counseling services, including but not limited to:

  • Individual Therapy

  • Couple Therapy

  • Family Therapy

  • Family Reconciliation Intensives

  • Specialized Group Sessions

  • Sync Sessions (relationship assessments)

Our services are provided by licensed mental health professionals and counseling residents under supervision. Our team includes licensed therapists (LCSW, LMHC), Marriage and Family Therapists (MFT), and counseling residents working toward licensure.

Professional Relationship

Service Limitations

Our website provides information about our services but does not constitute medical advice, diagnosis, or treatment. The content on our website is for informational purposes only.

In Case of Emergency

Our services are not intended for emergency situations. If you are experiencing a mental health emergency, please call 911, go to your nearest emergency room, or contact the National Suicide Prevention Lifeline at 988 or 1-800-273-8255.

No Guarantee of Outcomes

While we strive to provide the highest quality of care, we cannot guarantee specific outcomes from counseling services. Therapeutic progress depends on many factors, including client participation and individual circumstances.

Appointments and Fees

Scheduling

Appointments can be scheduled through our website's "Get Started" form, by phone, or via email. A 15-minute consultation is available to determine the appropriate course of treatment.

Fees

Our fees vary based on the specific service and the credentials of the provider:

  • Individual therapy rates range from $80-$275 per 50-minute session

  • Couple therapy rates range from $90-$325 per 50-minute session

  • Sync Sessions are priced at $250 per 90-minute session

You will receive an estimate of your treatment costs prior to beginning services.

Insurance

We do not directly bill insurance companies. We can provide documentation for you to submit to your insurance for potential out-of-network reimbursement.

Payment

Payment is due at the time of service. We accept credit cards and various forms of electronic payment.

Cancellation Policy

If you need to cancel an appointment, please do so at least 48 hours in advance. Appointments canceled with less than 48 hours' notice may be subject to the full session fee, except in cases of emergency or circumstances beyond your control.

Website Use

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Heart Matters NYC Counseling or its content providers and is protected by United States and international copyright, trademark, and other intellectual property laws.

Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe upon or restrict anyone else's use or enjoyment of the website. Prohibited activities include but are not limited to:

  • Engaging in any illegal activity

  • Attempting to gain unauthorized access to our systems

  • Transmitting malicious software or harmful data

  • Impersonating another person or entity

  • Harassing, threatening, or intimidating others

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these websites and are not responsible for their content or practices.

Communications

Email Subscription

By providing your email address for our newsletter, you consent to receive updates about our services, workshops, and groups. You may unsubscribe from these communications at any time.

Electronic Communications

By using our contact forms or sending us emails, you consent to receive electronic communications from us. We will make efforts to respond to communications promptly, but cannot guarantee immediate responses.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Limitation of Liability

To the maximum extent permitted by law, Heart Matters NYC Counseling, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our services or website

  • Any unauthorized access to or use of our servers and/or any personal information stored therein

  • Any interruption or cessation of transmission to or from our website

  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our website or services after the posting of revised Terms constitutes your acceptance of such changes.

Termination

We may terminate or suspend your access to our website or services at any time, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to or use of our website or services shall be instituted in a state or federal court in New York, New York.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Contact Information

If you have any questions about these Terms, please contact us at:

Heart Matters NYC Counseling
Phone: 929-335-3908
Email: info@heartmattersnyc.com

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.